Headquarters
24 Napoleon Road
Barrie, Ontario L4M 0G8
Canada
Specialist desk
+1 (800) 461-2753
[email protected]
Dealer requests prioritized daily
When we answer
Mon–Fri 8:00–5:30 ET
Showroom hours vary by dealer
Weekend visits by local appointment
Napoleon near you
Looking for Napoleon grills, fireplace inserts, or HVAC guidance near your city? Reach a warm specialist for product advice, dealer introductions, or outdoor kitchen planning. Share patio size, preferred BTU range, and whether you need a gas fireplace insert or freestanding grill—we will reply with model suggestions, venting questions to ask your installer, and honest notes on CSA/UL documentation when your specification writer needs it. If you are comparing Napoleon gas grills with other backyard options, mention guest count and cover height so we can keep recommendations grounded in real cooking capacity rather than brochure maximums.
24 Napoleon Road
Barrie, Ontario L4M 0G8
Canada
+1 (800) 461-2753
[email protected]
Dealer requests prioritized daily
Mon–Fri 8:00–5:30 ET
Showroom hours vary by dealer
Weekend visits by local appointment
Write us
Share your city, project type, and favorite Napoleon lines—Prestige grills, Rogue freestanding units, fireplace inserts, or patio heaters. We reply with kit suggestions and the nearest dealer option—never a cold form letter. Homeowners often ask how BTU output relates to covered patios; architects ask about clearances and fire resistance rating notes; general contractors ask when the next lot ships. We answer all three without burying you in jargon.
If your team is weighing gas convenience against wood-burning ritual for budget or green-building reasons, tell us the constraint. We will outline ENERGY STAR partner pathways where they apply, note CSA certification documentation available for the selected line, and keep UL Listed references tied to the actual installation—not a brochure promise.